Frequently Asked Questions

Q. What should I do to prepare my top for sending to a longarm quilter?
A. The top should be clean. All threads should be clipped. It should be squared up before sending it to be quilted. It should not be basted/sandwiched already. The basting would have to be removed before quilting can be done on a longarm quilting system.

Q. How big should my backing be?
A. Your backing should be 8 inches wider and 8 inches longer than your quilt top. I currently do not offer any backing fabric for sale, nor do I offer a piecing of backing as a service. This extra fabric is needed to load the backing and your quilt on the longarm frame. It is also crucial that the backing be square before loading on the frame. If the backing is not square or the backing is not large enough, it can be impossible to load and risks distortion being quilted into your backing. Who ever you choose to do your longarm quilting wants to do the very best job for you, so please supply them with the necessary fabric to do the job right.

Q. Can I provide my own batting?
A. Yes, you may provide your own batting. I do reserve the right to refuse any batting that isn’t consistent in loft or of poor quality. Quality batting is critical to having your quilt look good when it is finished.

Q. Do you post pictures of your customer’s quilts?
A. Serendipity Quilting respects your quilts. My philosophy is you own the quilt. You paid  for a service. Even though I am really proud of my work, I understand that you as the owner want first shot at showing it off. On the other hand, if you want to show it off just let me know. I would be more than happy to feature it in my gallery.

Q. What is your privacy policy?
A. All information is kept private. I do not sell or share any customer information.

Q. Should older/antique tops be quilted on a longarm?
A. That really depends on the condition of the fabric. Some are not able to be quilted on a longarm because they may have been weakened due to storage conditions or age. If the top is in good condition, there is no reason why it can not be quilted on a longarm. All quilts must be clean before I will accept them.

Q. Why do you want to be contacted before I mail a quilt to you?
A. I want my customers to be happy. Different types of quilting not only have different cost considerations, but time considerations as well. In order to manage my work load and return quilts in the estimated time given, I need to have an idea of what my work load is going to be.

Q. What are some tips for packaging and shipping my quilt?
A. Several things can be done to help make sure your quilt safely reaches the intended destination. Make sure you use a sturdy box. Inside the box, wrap your quilt or quilt top in a bag. This will help protect your quilt from getting wet or dirty if the box should develop a hole. I really like those huge ziploc bags. In addition to addressing the outside of the box, put a copy of the address information inside the bag. This increases the chance that your shipper can return or deliver your quilt, even in the case of a damaged box. Always use a tracking number. All shippers, including the USPS, now offer tracking numbers. If shipping to a residence, consider using a signature required service. This prevents your quilt from being left on a porch in any kind of weather. There is no guarantee that these tips will keep your quilt completely safe, but it will go a long way into preventing loss.

If you have more questions or are ready to send us a top, please email Jan at

jandunaway@gmail.com or give me a call at 918-977-0996.  Thanks!